Terms and Conditions

Welcome to Khalil Elogail Online, your trusted destination for high-quality home appliances. By accessing and using this website (khalilelogail.com), you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agreed to be bound by:

We may update these Terms from time to time without notice. Continued use of the website constitutes acceptance of any changes.

2. Eligibility

You must be at least 16 years old to use this site, or use it under the supervision of a parent or legal guardian.

3. Product Information

We aim to provide accurate product details (descriptions, images, specifications, and pricing). However:

  • Product data is sometimes sourced from the manufacturer and may be subject to change without notice.

  • Errors or omissions may occur, and we reserve the right to correct them at any time.

If you receive a product that significantly differs from its description, you are entitled to a return or refund (see our Return Policy).

4. Ordering and Payment

When placing an order:

  • You are submitting an offer to purchase, which may be accepted or declined by us.

  • Payment is required at checkout. We support secure payment options and do not store your credit/debit card data on our servers.

We reserve the right to cancel any order if fraud or pricing error is suspected.

5. Shipping and Delivery

  • We deliver across Egypt and aim to dispatch orders within the specified timeframes.

  • Shipping times are estimates only; delays may occur due to logistics or external factors.

  • Customers will receive tracking details via phone call or Whatsapp message.

  • We are not responsible for any indirect losses due to delayed delivery.

6. Returns and Refunds

Returns or refunds are accepted within 14 days of purchase under these conditions:

  • The item must be in original condition, unused, with full packaging and invoice.

  • Exclusions apply to personal care items, mobile phones, and TVs.

  • Refunds are issued via the same payment method.

  • For installment orders, refunds follow the issuing bank’s terms.

Read our full Refund Policy.

7. Installment Orders

  • Products purchased via installment plans are subject to the bank’s refund and return policies.

  • Refunds are processed only after payment activity is confirmed by the bank.

  • In case of product return, both our and the bank’s policies apply.

8. Installation Policy

Installation, if required, must be performed by the authorized warranty provider. Self-installation or third-party installation may void your warranty coverage.

9. Warranty Information

All products sold on our website are covered by a standard warranty provided directly by the product’s manufacturer. For your convenience, we also offer an optional paid extended warranty which can be added to your purchase. Read our full Warranty Policy for more details.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from:

  • Use of our website or products,

  • Delays or disruptions in services,

  • Inaccuracies or product availability.

11. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt and interpreted in accordance with Article 17 of the Consumer Protection Law.

12. Contact Information

For inquiries, complaints, or legal issues, you can contact us at:

Email: info@khalilelogail.com
Phone: +201097111287