Shipping & Delivery Information
At Khalil Elogail Online, we strive to ensure a smooth and timely delivery experience for all customers across Egypt.
Shipping Coverage
We deliver to most cities and governorates within Egypt. If your location is outside our delivery area, our customer service team will contact you directly.
Delivery Time
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Orders are typically processed within 1–2 business days.
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Estimated delivery time is:
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Cairo & Giza: 2–4 business days
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Other governorates: 3–7 business days
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Please note: delivery times may vary due to public holidays, demand, or weather conditions.
Shipping Fees
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Shipping fees are calculated based on the delivery location and item weight/size.
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The exact shipping cost will be shown at checkout before confirming your order.
Order Tracking
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Once your order is dispatched, you will receive a tracking update via phone call or WhatsApp message.
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If you need assistance tracking your order, please contact us via our customer support page.
Failed Deliveries
If the courier is unable to reach you after two delivery attempts, your order may be returned to us. Our team will contact you to reschedule or issue a refund (excluding shipping charges).
Important Notes
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Please ensure your delivery address and phone number are accurate.
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For large items, the courier may contact you before arrival to arrange a suitable delivery time.
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Deliveries are made Saturday to Thursday (excluding public holidays).