Refund and Returns Policy

At Khalil Elogail, we are committed to providing a seamless and fair shopping experience for all our customers. This policy outlines the conditions and procedures for returning or exchanging products purchased through our website.

1. Return & Exchange Period

Customers are entitled to return or exchange products within 14 calendar days from the date of purchase.

Return Conditions

To qualify for a return, the product must be:

  • In unused, original condition.

  • In its original packaging, including all accessories, manuals, and warranty cards.

Non-Returnable Items

Please note that the following items cannot be returned or exchanged after being opened or used, for health and safety reasons:

  • Personal care products.

  • Items that show signs of damage, misuse, or modification.

2. Defective Products

If your product is found to have a manufacturer defect within 30 days of purchase, we will accept a return or exchange. Our team will inspect the product to confirm the existence of the defect.

3. Required Proof of Purchase

To initiate a return, customers must present:

  • The original receipt or purchase invoice.

  • The product in an acceptable condition as per this policy.

4. Refund & Exchange Options

Once your return is inspected and approved, you may choose from the following options:

  • A full refund to your original payment method (within 7 business days).

  • An exchange for another item of equal value.

  • A store credit valid for future purchases.

5. Return Process

  • Contact Us: Notify us of your intention to return by visiting your nearest Khalil Elogail branch or by contacting our Customer Service.

  • Inspection: Our team will inspect the item to ensure all conditions are met.

  • Approval: You will be notified of the approval, after which you can select your preferred compensation method.

6. Shipping Costs

  • All returns within the 14-day return window are completely free of charge, regardless of the reason for the return

Contact Us

If you have any questions or need assistance, please contact our customer support team: