Refund and Returns Policy

At Khalil Elogail Online, we are committed to providing a seamless and fair shopping experience. This Return and Refund Policy outlines the conditions and procedures for returning or exchanging products purchased through our website.

Return & Exchange Eligibility

  • Customers are entitled to return or exchange products within 14 calendar days from the date of purchase.

  • To qualify, products must be:

    • In unused, original condition

    • In original packaging, including accessories, manuals, and warranty cards

  • The following items are non-returnable:

    • Personal care products, mobile phones, and televisions

    • Items that show signs of damage, misuse, or modification

Return of Defective Products

If your product is found to have a manufacturer defect within 30 days of purchase, we will accept a return or exchange under the following conditions:

  • A valid defect report from the product’s official supplier or authorized service center is required.

  • The item must be returned with all original packaging, parts, and accessories.

Required Proof

To initiate a return, customers must present:

  • The original receipt or purchase invoice

  • The product in acceptable condition as per policy

Refunds & Exchange Options

Once your return is inspected and approved, you may choose from:

  • A full refund to your original payment method (within 7–14 business days)

  • An exchange for another item of equal value

  • A store credit valid for future purchases

Return Process

  1. Contact Us: Notify us by visiting your nearest Khalil Elogail branch or contacting our Customer Service.

  2. Inspection: Our team will verify that the returned item meets all conditions.

  3. Approval: You’ll receive confirmation and choose your preferred compensation method.

Important Notes

  • Items returned due to change of mind must be unopened and unused.

  • Shipping and return costs are the customer’s responsibility unless the item is defective or an error occurred on our part.

Contact Us

If you have any questions or need assistance, please contact our customer support team: