Privacy & Data Protection Policy

1. Introduction

  • At Khalil Elogail Online, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with our website www.khalilelogail.com. By using our site, you agree to the practices described below.

2. Information We Collect

a. Personal Information (Provided by You)

  • Name, email address, phone number, billing/shipping address
  • Payment details (securely processed via trusted payment partners)
  • Account registration details (username, password)

b. Automatically Collected Information:

  • Device and browser type, IP address, operating system
  • Cookies and analytics data (Google Analytics, Facebook Pixel, etc.), including:
    • Pages visited
    • Time spent on pages
    • Referral websites
    • Location (based on IP)

c. User-Generated Content

  • Reviews, comments, or feedback provided on our website.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders, returns, and refunds
  • Send transactional and customer service updates
  • Send marketing/promotional emails (only if you opt-in — unsubscribe anytime)
  • Improve site performance, analyze traffic, and personalize your shopping experience

4. Data Sharing & Third Parties

Your data may be shared with:

  • Payment processors (banks, payment gateways)
  • Shipping & delivery partners
  • Manufacturers or authorized service centers (for warranty/returns)
  • Analytics & advertising platforms (Google Analytics, Facebook)

We do not sell or rent your personal information to third parties for their marketing.

5. Cookies & Tracking Technologies

We use cookies to:

  • Keep your account logged in and maintain your cart
  • Track browsing behavior (time spent, pages visited)
  • Show you relevant ads on partner platforms

You may disable cookies in your browser settings, but some site features may not work properly.

6. Data Retention & Security

  • Order data: retained for 5 years (as required by Egyptian e-commerce regulations)
  • Account data: stored until you request deletion
  • Security: All site pages are protected by SSL/TLS encryption. We follow industry-standard safeguards to prevent unauthorized access.

7. Your Rights

You have the right to:

  • Access your personal data
  • Update or correct inaccurate information
  • Request deletion or deactivation of your account
  • Opt-out of promotional communications anytime

To exercise these rights, please contact us.

8. Children’s Privacy

Our services are not directed at individuals under 16 years old. If you are under 16, you may use this site only under parental supervision.

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted here, and continued site use indicates acceptance of the revised terms.

10. Contact Information