Privacy & Data Protection Policy

1. Introduction

  • At Khalil Elogail Online, we take your privacy seriously. This Privacy Policy governs our use of your personal data and applies to all visits or interactions via www.khalilelogail.com and its affiliated sites.

  • By using our site, you acknowledge and consent to the practices described below.

2. Information We Collect

a. Personal Information (Provided by You)

  • Name, email address, phone number, billing/shipping address

  • Payment details (e.g. credit card numbers) — securely processed via our payment partners

  • Account registration information (username, password)

b. Automatically Collected Information

  • Device and browser data, IP address, operating system

  • Cookies and analytical data via Google Analytics, Facebook Pixel, and similar tools, including:

    • Pages visited

    • Time spent on pages

    • Referral websites

    • Location data (based on IP)

c. User-Generated Content

  • Comments, reviews or feedback you provide on products or services.

3. How We Use Your Information

  • To process and fulfill orders, and manage returns or refunds

  • To send transactional and customer service communications

  • To send marketing or promotional emails (only if you opted in—you can unsubscribe anytime)

  • To improve website performance, analyze traffic, and personalize your experience

4. Data Sharing & Third Parties

  • We may share your data with the following parties:

    • Payment processors (e.g. banks or gateway providers)

    • Delivery/shipping partners

    • Authorized service centers or manufacturers, if required for warranty or returns

    • Analytical or marketing platforms (e.g. Google Analytics, Facebook)

  • We do not sell or rent your personal information to third parties for their marketing.

5. Cookies & Tracking Technologies

  • We use session cookies, persistent cookies, and analytics cookies to:

    • Keep you logged in and maintain your shopping cart

    • Track browsing habits (e.g. time spent, pages visited)

    • Deliver personalized ads on partner platforms

  • You may disable cookies in your browser settings, although this may affect site functionality.

6. Data Retention & Security

  • We retain your personal data only as long as necessary:

    • Order data — 5 years (to comply with Egyptian e‑commerce regulations)

    • Account information — until you request deletion or close your account

  • We use secure encryption (SSL/TLS) on all pages:

    • All payment and order transmissions are encrypted

    • We follow industry-standard safeguards to protect against unauthorized access

7. Your Rights

  • You have the right to:

    • Access your data

    • Correct or update inaccurate information

    • Delete or deactivate your account and associated personal data

    • Opt-out of promotional communications anytime

  • To exercise these rights, contact us using the information below.

8. Children’s Privacy

  • Our services are not directed at individuals under 16 years old.

  • If you are under 16, you must use the site only under parental supervision and consent.

9. Contact Information

For any inquiries or requests regarding your data:

10. Changes to This Policy

  • This policy may be updated at any time, and the changes become effective when posted on the site.

  • We encourage you to review this page regularly. Continued use indicates acceptance of updated terms.