International and Local Warranty Policy

 

At Khalil Elogail, we are committed to offering quality products with clear and reliable warranty coverage. This page outlines our general warranty policy.

1. Standard Warranty

  • All products sold on our website are covered by a manufacturer warranty, which protects against manufacturing defects for a specific period.
  • Warranty terms and duration vary by brand. Please check the warranty card or manual included in your product.

There are two types of manufacturer warranties:

  • Local Warranty: Valid only within Egypt. Claims must be made through the manufacturer’s authorized service center in Egypt.
  • International Warranty: Valid in any country where the brand has an authorized service center. Claims must be made directly with that center.

To claim warranty service, you will typically need to provide your original proof of purchase along with the product warranty card.

2. General Terms and Conditions

  • Responsibility: Warranty services are provided directly by the manufacturer. Khalil Elogail is not the guarantor of these warranties.
  • Exclusions: Warranty does not cover damages caused by misuse, accidents, unauthorized repairs/modifications, or external factors (e.g., power surges).
  • Support: If you need help finding the right service center or understanding your warranty, please contact our customer support team.

 

Contact Us

If you have any questions or need assistance, please contact our customer support team: